FREQUENTLY ASKED QUESTIONS
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We are committed to providing the highest standard of support and assistance wherever possible. If you still have any questions, feel free to Contact Us
Please ensure that you arrive before 8.45am for registration. Below are the course times for all locations:
Professional Development Training 9.00 am – 4.30 pm Computer Training Courses 9.00 am – 4.00 pm Short and Sharp Training Courses 9.00 am – 1.00 pm
All of our training courses can be delivered in-house, at your venue, and customised based on your individual and organisational needs. Sending employees off site can be disruptive to operations. We have trainers located throughout South Africa and can travel to regional and remote locations to deliver courses at a time that suits your operational needs. In-house training is a cost-effective option that offers the convenience of learning from qualified experts in the comfort of your workplace.
All of our Professional Development, training courses can be delivered in-house at your venue. We have trainers located throughout Africa and can travel to regional and remote locations to deliver courses at a time that suits your operational needs.
We have been delivering customised training programs to our clients in the areas of Professional Development, for over 10 years. Contact us to request a quote for on-site or customised training.
The following are included in our course fee for our full 2 day public training courses:
Hard copy course Material
Certificate upon completion
All cancellations must be received in writing 30 calendar days prior to the start of the course with acknowledgement from The Hill Institute.
This policy is in place for all delegates since costs are incurred on behalf of participants prior to each course. Course fees must therefore be paid in full if a cancellation occurs within 30 calendar days of the start of the course.
Absolutely! We are always happy to welcome a replacement onto the course. Kindly send us written notification of your replacement by email, fax or telephone.
Written cancellations received 30 calendar days or more before the start date of the course receive a refund of the amount received less an administration charge of ZAR 3000.00.
We’re sorry you weren’t able to make it to the course, however, “no shows” are NOT eligible for any refunds.
Registrations of 2 or more delegates for the same course session (must be same date, venue) are eligible for a group discount.
The registration must be made at the same time to enjoy this team discount. Registrations made separately will not be able to enjoy this discount.
We also offer discounts for those who register early. Please check the relevant brochures for the Early Bird discount deadlines.
As all our events are pre-paid, your registration is only complete when full payment is received.
The Hill Institute reserves the right to turn away any delegate who’s full course fees have not been received by the start of an event.
Morning tea, Lunch and afternoon tea are provided at intervals throughout the day for all full day public courses.
If you must cancel your registration, your registration fee will be refunded less a 10% administration fee, provided we have received written notice of cancellation 30 days before the start date.
No refunds will be granted for written cancellations received less than 30 days before the start date, however we are more than happy to accept a substitute attendee within 14 days prior to the start date.
Will food be provided?
The Hill Institute hates to cancel events. It’s not a decision we take lightly. But reality is events may be canceled for various reasons out of our control.
The Hill Institute reserves the right to cancel and/or reschedule events. In the event The Hill Institute needs to cancel an event, our liability is limited to refunding the registration fees we have received.
The Hill Institute reserves the right to substitute speakers. Unforeseen circumstances, such as but not limited to, illness, accidents, airline problems, or other issues that may prevent a scheduled speaker from facilitating the event as planned. We will endeavor to find a substitute speaker, but this may not always be possible due to the required expertise required and short notice available in such situations.
We encourage everyone who is interested in the course to register as early as possible. This ensure that the course you want to attend can be confirmed to go ahead as early as possible so that you can make the necessary arrangements.
If you are unsure of whether you can still book a seat on one of the courses, please feel free to contact us at firstname.lastname@example.org
Payment must be received 14 working days from the day we receive your registration. Proof of payment is also acceptable.
The Hill Institute reserves the right to cancel your registration so that other interested parties may have a place on the course should your payment not be settled by this deadline.
If you decide to wait and register late, we cannot guarantee you a place on the course and there will be a surcharge for late registrations due to the need to prepare materials on time for you.
If you register late and cannot arrange payment before the start of the course, you may still attend the course by providing the following:
- Proof of payment made and/or
- Supplying your credit card details as a guarantee
There are no refunds given for any written cancellations that reach The Hill Institute less than 30 calendar days before the event.
However, if you wish to attend another The Hill Institute course, a 50% discount voucher which values not more than 50% of the initial payment will be issued to you.
Please note that the subsequent course must take place within 12 months of your initial registration.
Discount vouchers may be transferred within the same organisation, but can’t be used in conjunction with any other discount schemes.
Discount vouchers will not be issued for no-shows without written cancellations.
The Hill Institute reserves the right to the final decision if any dispute arises.
You may transfer your registration and payment to another course you wish to attend with a nominal charge 25% charge of the course fee you wish to transfer to.
For courses where the new course fee is higher than the original course fee – the balance must be paid.